Privacy Policy

1. Who We Are

Endlos (“Endlos”, “we”, “us”, or “our”) is a manufacturer and supplier of reverse vending machine (RVM) solutions, helping UK businesses and organisations comply with the Deposit Return Scheme (DRS) through smart, automated recycling technology. Our registered office is at Regent Street, London, UK. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or contact us. Please read it carefully.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: first name, last name, company name.
• Contact Data: email address, telephone number, postal address.
• Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.
• Usage Data: information about how you use our website and services.
• Communications Data: messages you send us via our contact form or email.

3. How We Collect Your Data

We collect data through:

• Direct interactions — when you fill in forms on our website or contact us by email or phone.
• Automated technologies — cookies, server logs, and similar tracking technologies as you interact with our website.
• Third parties — analytics providers and advertising networks.

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide you with information about our products and services.
• Process and fulfil service agreements and contracts.
• Send you marketing communications where you have opted in or where we have a legitimate interest.
• Improve our website, products, and services.
• Comply with legal and regulatory obligations.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data: Consent (where you have given clear consent); Contract (where processing is necessary to perform a contract with you); Legitimate Interests (where processing is in our legitimate business interests); and Legal Obligation (where we must comply with a legal requirement).

6. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services (e.g. email delivery, analytics), subject to confidentiality obligations. We may also disclose your data where required by law or to protect our legal rights.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Contact enquiry data is typically retained for up to 3 years.

8. Your Rights

Under UK data protection law, you have rights including:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data in certain circumstances.
• Restriction: request that we limit how we use your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at info@endlos.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to distinguish you from other users, improve your experience, and analyse how our site is used. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, and unauthorised disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: